Investigations built to evidentiary standard.
ProFact conducts surveillance, factual investigation and claims intelligence for individuals and Australia’s insurance, legal, government and corporate sectors, delivering reporting that holds up under scrutiny.
Capabilities / 01
Private investigation services for individuals, insurers and organisations.
ProFact is a licensed private investigation practice with established national capability, offering eleven clearly defined services that span surveillance, desktop intelligence, background inquiry, forensic analysis and legal support.
Each discipline is delivered by experienced investigators to evidentiary, procedural and reporting standards suited to individuals, insurers, legal firms, government bodies and corporate organisations across Australia.
Briefs are reviewed by senior staff before work begins, conducted under agreed written terms and documented confidentiality protocols, and reported with the clarity and rigour required where findings may be relied upon in claims handling, dispute resolution or litigation.
All capabilities & service detail-
01
Surveillance Investigations
Covert activity surveillance, video evidence collection and claimant verification across metropolitan and regional Australia.
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02
Workers Compensation
Return-to-work verification, injury claim investigation and ongoing activity monitoring for insurers and self-insurers.
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03
Public & Product Liability
Incident-scene attendance, factual evidence gathering and witness enquiries to support liability assessment and litigation.
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04
Insurance Fraud
Targeted investigation of suspicious and organised claims activity. Analytical, methodical, evidence led.
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05
Desktop & OSINT
Open-source intelligence, social media review and digital footprint analysis, executed under documented chain-of-evidence protocols.
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06
Background Investigations
Claimant profiling, employment verification and historical intelligence to inform claims strategy and risk assessment.
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07
Court & Legal Support
Evidence preparation, conference attendance and investigator testimony supporting legal teams from investigation through mediation, examination and trial.
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08
TSCM Sweeps
Technical surveillance counter-measures sweeps of boardrooms, executive offices, residences and vehicles for covert audio, video and data-exfiltration devices.
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09
Forensic Handwriting
Examination of disputed signatures, contested documents and altered records by accredited examiners, with findings prepared for affidavit and hearing.
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10
Forensic Audio
Authentication, enhancement and transcript verification of disputed recordings under documented chain-of-custody, suitable for affidavit and hearing.
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11
Computer & Mobile Forensics
Forensic acquisition and examination of computers, mobile devices and cloud accounts for workplace investigations, IP matters and civil litigation.
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Operating Standard / 02
Reporting that survives the courtroom.
Every brief we accept is run against the same operating standard. Our investigators document method, time and observation continuously, so the file you receive is admissible, defensible and useful to claims decisions.
Our methodology-
I.
Brief intake & scoping
A senior investigator reviews the brief, defines investigative objectives and confirms scope, cost and timing before any field action.
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II.
Deployment & field execution
Locally based investigators are deployed within agreed windows. Activity is captured under continuous chain-of-evidence protocols.
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III.
Evidence handling
Video, statements and supporting material are secured, hashed and stored under controlled access, preserving evidentiary integrity end-to-end.
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IV.
Reporting & handover
Reports are written for claims and legal review: factual, structured, time-coded, and built to be defended on the stand.
Sectors served / 03
Private investigation services trusted by individuals and professional teams across Australia.
Our work is briefed by private individuals, insurers, legal firms, corporate risk teams and government bodies who need findings they can act on with confidence. ProFact is a licensed private investigation practice with established national capability, operating since 2012.
Each engagement is reviewed by senior staff before work begins, conducted under agreed written terms and documented confidentiality protocols, and reported to the evidentiary and procedural standards required where outcomes may support claims handling, dispute resolution, employment decisions or litigation.
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01
Individuals
Private clients seeking discreet factual investigation for personal, legal and asset-protection matters.
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03
General Insurance
Carriers, underwriters and loss adjusters managing property, motor and liability portfolios.
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04
Workers Compensation
Scheme agents, self-insurers and authorities requiring factual and surveillance support on long-tail claims.
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05
CTP & Motor
Compulsory third party insurers and motor claims teams investigating injury and circumstance.
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06
Legal & Litigation
Defendant and plaintiff firms requiring investigative work product fit for proceedings.
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07
Corporate Risk
In-house risk, compliance and integrity functions managing internal investigations and exposure.
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09
Government & Public Sector
Regulators, statutory schemes and public sector insurers operating under disclosure and probity requirements.
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Engage ProFact
Discuss a brief, confidentially.
Consultations are conducted by a senior investigator. We will scope the matter, confirm capability and provide written terms before any work begins.